How to stop getting paper EOBs

Blue Cross Explanation of Benefits (EOB) forms can be accessed online instead of through the mail. Besides clearing the clutter, going paperless is good for the environment and lowers your plan’s administrative costs.

Steps to stopping paper EOBs:

  1. Log in to your online account at
  2. Under Account Management, click My Preferences
  3. Under My Services, click Paperless

After you’ve changed your settings, Blue Cross will stop mailing paper copies of your EOBs. Instead they will post each one to your account and send you an email when one is ready for you to view. You can print out an EOB anytime.