BlueCare is now available 24/7 to let customers have online doctor visits using a computer, laptop, tablet, smartphone or other internet-accessible device with a camera.
Telemedicine services are a benefit for all fully insured group and individual customers. The services are offered at the same cost share as a primary care physician-level office visit.
BlueCare and telemedicine offer customers expanded access to care outside of their doctors’ usual office hours, with greater convenience and at a lower cost than the emergency room. Since Blue Cross recently raised co-pays on ER visits up to $350 (previously from $150-$200, depending on plan type) across all non-grandfathered fully insured plans in 2017, BlueCare can be a good way for customers to get treatment for minor health issues and keep their out-of-pocket costs in line.
Some common conditions treated by telemedicine include cough or cold, bladder infections, mild stomach viruses, pink eye, rashes, allergies or sinusitis. Telemedicine can also be used for follow-up care and, in some cases, medication refills.
How do customers use BlueCare?
BlueCare is online at www.BlueCareLA.com. To have an online visit, customers need to use a laptop, desktop computer or other internet-accessible device with audiovisual capability so they can see and speak with the doctor. They can find out if a device is going to work for BlueCare before a visit by using the “Test Computer” link in the top-right corner of www.BlueCareLA.com.
- To use BlueCare from a smartphone or tablet, customers can download the BlueCare app for Android and Apple devices by searching for “BlueCare” (one word) in the Apple App Store or Google Play. Statistically, most users prefer accessing telemedicine services via mobile app.
- On the first visit, customers will create a member account with a log-in ID and password that they will use each time they use BlueCare. They can create the account using the web-based site (www.BlueCareLA.com) or the BlueCare mobile app, and use the same log-in information for both.
- Once logged into the BlueCare site, customers will see a list of doctors available to treat them and can choose the one they want to see. Each BlueCare doctor has a short biography describing his/her experience, languages spoken, etc., which is posted on the site. All physicians are U.S. trained and board certified.
How much does BlueCare cost?
All Blue Cross customers can use BlueCare by paying a flat fee, typically $39, at the time of the visit. Depending on the telemedicine benefits that are included on their plans (typically the same cost share as a PCP office visit), customers may receive a refund from Blue Cross once the claim has processed.
Who do I call if I am having trouble with BlueCare?
If you are having a technical problem with the www.BlueCareLA.com website or the BlueCare app for Android and Apple devices, call 1-855-269-3554 or email BlueCareSupport@americanwell.com.
How can I learn more about BlueCare?