Online doctor visits available 24/7

BlueCare is now available 24/7 to let customers have online doctor visits using a computer, laptop, tablet, smartphone or other internet-accessible device with a camera.

Telemedicine services are a benefit for all fully insured group and individual customers. The services are offered at the same cost share as a primary care physician-level office visit.

BlueCare and telemedicine offer customers expanded access to care outside of their doctors’ usual office hours, with greater convenience and at a lower cost than the emergency room. Since Blue Cross recently raised co-pays on ER visits up to $350 (previously from $150-$200, depending on plan type) across all non-grandfathered fully insured plans in 2017, BlueCare can be a good way for customers to get treatment for minor health issues and keep their out-of-pocket costs in line.

Some common conditions treated by telemedicine include cough or cold, bladder infections, mild stomach viruses, pink eye, rashes, allergies or sinusitis. Telemedicine can also be used for follow-up care and, in some cases, medication refills.

How do customers use BlueCare?
BlueCare is online at www.BlueCareLA.com. To have an online visit, customers need to use a laptop, desktop computer or other internet-accessible device with audiovisual capability so they can see and speak with the doctor. They can find out if a device is going to work for BlueCare before a visit by using the “Test Computer” link in the top-right corner of www.BlueCareLA.com.

  • To use BlueCare from a smartphone or tablet, customers can download the BlueCare app for Android and Apple devices by searching for “BlueCare” (one word) in the Apple App Store or Google Play.  Statistically, most users prefer accessing telemedicine services via mobile app.
  • On the first visit, customers will create a member account with a log-in ID and password that they will use each time they use BlueCare.  They can create the account using the web-based site (www.BlueCareLA.com) or the BlueCare mobile app, and use the same log-in information for both.
  • Once logged into the BlueCare site, customers will see a list of doctors available to treat them and can choose the one they want to see. Each BlueCare doctor has a short biography describing his/her experience, languages spoken, etc., which is posted on the site. All physicians are U.S. trained and board certified.

How much does BlueCare cost? 
All Blue Cross customers can use BlueCare by paying a flat fee, typically $39, at the time of the visit. Depending on the telemedicine benefits that are included on their plans (typically the same cost share as a PCP office visit), customers may receive a refund from Blue Cross once the claim has processed.

Who do I call if I am having trouble with BlueCare?
If you are having a technical problem with the www.BlueCareLA.com website or the BlueCare app for Android and Apple devices, call 1-855-269-3554 or email BlueCareSupport@americanwell.com.
 
How can I learn more about BlueCare?

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Humana & Blue Cross digital doctor visits

TELEMEDICINE

Group employees can talk to a telemedicine doctor for $40 or less

Based on the medical plan, the copayment or retail clinic benefit cost for your employees may be less. A trip to the emergency room or urgent care can be costly – especially for minor injuries or illnesses.

But with telemedicine, your employees can quickly connect by video and see a board-certified doctor using a smartphone, tablet or computer. Whether it’s an after-hours consultation or during travels, Humana’s telemedicine benefit is access to care that is easy, convenient and more affordable for your employees to get the right type of care to stay healthy.

What is telemedicine?

Humana’s two pillars of telemedicine are eVisits and Remote Monitoring with a primary focus on expanding access and delivering integrated care to our members where and when they need it.

eVisits allow real-time secure video to enable doctor visits for certain, non-emergency care; think of an eVisit like secure Skype™ or Facetime™ session.

Telemedicine is a video on-demand, 24-hour service to access care from board-certified physicians

  • Video visit with a physician from one of Doctor On Demand’s U.S. board-certified doctors
  • Immediately video visit with a doctor 24 hours a day, 7 days a week from any location
  • Members can share notes from their telemedicine visit with their primary care doctor
  • If medically necessary, a Doctor On Demand can send a prescription to a preferred pharmacy

What can be treated by telemedicine?

Telemedicine should be considered when a primary care doctor is unavailable, after-hours or on holidays for non-emergency needs. Doctor On Demand physicians can treat ailments, such as:

  • Colds, sore throat and flu symptoms
  • Upper respiratory infections
  • Allergies and sinus infections
  • Ear and eye problems
  • Skin conditions

This service is not for emergency situations such as chest pain, abdominal pain or shortness of breath.

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Individual and employees can talk to a telehealth doctors online.

Blue Cross members are able to access telehealth services in their quests for affordable and convenient quality medical care. LiveHealth Online has saved Blue Cross members between two and three hours of time from traditional office visits, giving them more time for work, friends, family, or whatever things that they like best.  With telehealth apps like LiveHealth Online, getting hold of a doctor is now easier than ever. Whether you are a college student, young professional, a family, or an empty nester who likes to travel, we can all appreciate products that make life easier.

Sign up for LiveHealth Online and have a face-to-face conversation on your computer or mobile device. Download the app or sign up online today.

Sometimes you just need a doctor. And thanks to the Internet, you can connect to one anytime, anywhere – whether it’s the middle of the night or the middle of a road trip.

Select a doctor, and he or she can answer questions, assess your condition and even provide a prescription* if needed.

Log in and you’ll see a list of doctors available and ready to talk 24 hours a day, 7 days a week just in case something happens.

*Prescription availability is defined by physician judgment and state regulations.

Apple LiveHealth Online download

Android LiveHealth Online download

 

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